Refund & Returns Policy

At [lewks Trends], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

  • Products can be returned within 7 days of delivery.
  • Items must be unused, unwashed, and in original condition with all tags and packaging intact.
  • Returns are applicable only for damaged, defective, or incorrect items received.
  • Sale items and accessories are non-returnable unless damaged.

Return Process

  1. Contact our customer support at [] or [] within 48 hours of receiving the product.
  2. Share your order ID, product details, and clear images/videos showing the issue.
  3. Once approved, our team will guide you through the return process.

Refunds

  • After receiving and inspecting the returned item, we will notify you of the refund status.
  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method.
  • Shipping charges (if any) are non-refundable.

Exchanges

  • Exchanges are allowed for size or color issues, subject to stock availability.
  • Exchange requests must be raised within 7 days of delivery.

Non-Returnable Items

  • Customized or made-to-order products
  • Items purchased during clearance or special sale offers
  • Products damaged due to misuse or improper handling by the customer

Cancellation Policy

  • Orders can be canceled before dispatch only.
  • Once shipped, orders cannot be canceled.

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